Return and Refund Policy
Thank you for shopping with Sip and Snack! We appreciate your trust in us as your preferred online retail store in Calgary for low-priced snacks, beverages, bouquets, and gifts. Your satisfaction is our top priority. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.
1. Returns and Refunds Eligibility
We accept returns and provide refunds under the following conditions:
Damaged Items: If the items you received are damaged during transit, please contact us within 48 hours of receiving your order. To be eligible for a refund, you must provide clear photographic evidence of the damaged items. We will assess the evidence and, if deemed valid, provide a full refund for the damaged items.
Wrong Items Delivered: In the rare event that you receive items other than what you ordered, please contact us within 48 hours of receiving your order. We will arrange for the return of the incorrect items and provide a full refund or send you the correct items.
2. Returns Procedure
To initiate a return or refund, please follow these steps:
Contact our Customer Support team within 48 hours of receiving your order via email at support@sipandsnack.ca or by calling our customer service hotline at +1 (403) 400-0372. Please provide your order number, a detailed description of the issue, and photographic evidence (for damaged items).
Our Customer Support team will guide you through the return process. This may include providing additional information, arranging for the return of items (in the case of wrong items delivered), or assisting in the assessment of damage (for damaged items).
For damaged items, our team will make a decision regarding the refund based on the evidence provided. Refunds will be processed within [X] business days and credited back to the original payment method used for the order.
3. Non-Refundable Items
Please note that we do not accept returns or provide refunds for reasons other than those stated above. This includes changes of mind, dislike of taste, or dissatisfaction unrelated to damage or incorrect delivery.
4. Cancelling Orders
You may cancel your order within 10 minutes of placing it by contacting our Customer Support team.
5. Contact Information
If you have any questions, concerns, or require assistance, please contact our Customer Support team:
Email: info@sipandsnack.ca
6. Policy Updates
Sip and Snack reserves the right to update or modify this Return and Refund Policy at any time. Please refer to our website for the most up-to-date version.
We value your business and are committed to providing you with high-quality products and exceptional service. Thank you for choosing Sip and Snack!
